Assistant Director, Student Success Coaching

Bentley University
September 13, 2023
Waltham, MA
Job Type


Job Description Summary
The Assistant Director, Student Success Coaching helps to increase retention, persistence, and graduation rates by providing high-touch support services to students in academic need, including those impacted by significant personal and/or family challenges. The coach provides safe, non-judgmental aid to students regarding how to overcome academic difficulty and self-assess academic progress, how to navigate college and life transitions, how to utilize university resources and support systems, and how to communicate with family members about their academic journey. The position requires in-depth knowledge of current educational and developmental academic support theory and practice.

The Assistant Director, Student Success Coaching reports to the Assistant Dean for Academic Support and Advocacy and works within the Office of Academic Support Services, under the umbrella of the Office of Student Success.

Essential Duties

  • Provide high-touch academic and developmental support to undergraduate students who: receive progress reports of concern, are placed on academic warning, are placed on academic probation, are placed on academic suspension, are returning from academic suspension.
  • Initiate and maintain direct correspondence with students, and with their family members when necessary.
  • Partner closely with colleagues across campus in the collaborative care of students in academic difficulty. Specific divisions and offices with which collaboration will take place include Student Affairs (CARE team, Student Conduct, the Residential Center, Multicultural Center, Center for International Students and Scholars, and Athletics); Enrollment Management (Financial Assistance and Student Accounts); Academic Affairs (Academic Advising, Disability Services)
  • Use the university's student information system and student success platform to identify at-risk students and monitor and track their progress.
  • Communicate with faculty regarding students' academic performance and needs as well as outcomes of faculty and university outreach to high-need students.

Other Duties

  • Assist with notifications to faculty on documented reasons for student missing class.
  • Assist with the Strategies for Academic Success course and provide workshops in the areas of time management, study skills, test preparation and other related topics.
  • Identify institutional barriers to student success and provide feedback on how such barriers can be removed.

Minimum Qualifications

  • Master's degree in counseling, student affairs administration, higher education, MSW or other related field
  • 3-5 years of experience working in higher education and strong working knowledge of college student development theory and practice.
  • Strong interpersonal communication (oral and written) and organizational skills.
  • Demonstrated ability to manage multiple tasks and set priorities while working both independently and as part of a team.
  • Ability to work in a fast-paced environment with a significant caseload of students.
  • Experience and commitment to working with a diverse student population. Commitment to inclusion, awareness, and understanding of diverse thoughts, abilities, cultures, race, gender, learning differences, and other aspects of diverse human experiences.

Preferred Qualifications

  • Proficiency with Microsoft Office 365 and background knowledge of various higher education technology including student information systems (Workday, Banner or other), Student Success technology (EAB Navigate), Slate, etc.
  • Experience with social, digital and print media.

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.


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