Case Specialist

February 17, 2021
Orleans, MA
Job Type



This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.


The Trial Court is committed to:

  • fair and impartial administration of justice;
  • protection of constitutional and statutory rights and liberties;
  • equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
  • efficient, effective, and accountable resolution of disputes;
  • prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.


As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system.

District Court Organizational Profile


This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies.


This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies.

Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office.


Case Specialist I Duties:

Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties;

Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system;

Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders;

Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom;

Sends out notices to various parties and attorneys;

Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries;

Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures;

Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail;

Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts;

Maintains statistical data concerning cases processing activities;

Performs related duties as required.


These are the minimum requirements necessary to apply for a position of Case Specialist.

Case Specialist I Requirements:

Graduation from high school or its equivalent.

Some general clerical or customer service experience.

Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred.

General knowledge of modern office practices and procedures.

Ability to serve the public and others with business with the court in a courteous and professional manner.

Ability to learn the procedures and functions, manual and automated, of the office to which assigned.

Ability to understand and follow verbal and written instructions.

Ability to perform routine data entry at an acceptable rate of speed.

Ability to establish and maintain effective working relationships with court staff.

Ability to communicate effectively with others.



Applicants must apply by completing a Trial Court online application at the following web address:


Employment is contingent upon passage of a criminal record check.

If you are not currently viewing this posting online, please visit the Judicial Court Jobs website at to apply for this position or any other Trial Court employment opportunity.

No applications or resumes will be accepted by hand, mail, fax, or email delivery.


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